1 (800) 537-6151

Water Damage Restoration & Water Damage Cleanup

24/7 Emergency Water Restoration Services

Do you have water damage in your home? First Restoration Services performs water damage restoration and water damage cleanup services in Asheville, Hendersonville, Brevard, Arden, Leicester, Candler, and surrounding areas in Western North Carolina, as well as Greenville SC, 24 hours a day and 365 days a year including all holidays.

The response time to water damage is key for preventing secondary damages, such as buckling wood floors or worse. First Restoration Services can typically get to any emergency water damage within 45 minutes in Western North Carolina, even on weekends and holidays. When you have a response that fast, you can begin water extraction much quicker. By starting the water removal cleanup process faster you prevent the water from reaching new areas of your home or business and from saturating the different materials in your home or business. The wetter an item is, the longer it will take to dry, or possibly, not be salvageable.

Water damage restoration services should be completed by professionals to properly locate the water that may not be able to be seen from the naked eye and properly dry the structure to prevent any future mold growth in your home or business. Have frozen pipes? Read our blog on what to do when you have frozen pipes.

If you call First Restoration Services we respond immediately to any emergency water restoration need. Call our water damage hotline: 800-537-6151.

Common Causes of Water Damage

When you call a local water restoration company, you want assurance that they will be able to handle the job with ease. This is never a problem when you work with First Restoration Services because we have seen and remediated all of the common causes of water damage. As a professional water damage restoration services provider, you can count on us to tailor our response to your unique situation’s needs. This ensures that no moisture is missed and the property is returned to its pre-loss condition as quickly as possible. FRS is experienced in handling the following causes of water damage:

  • Storm damage
  • Burst or broken pipes
  • Overflowing sinks and bathtubs
  • Appliance malfunctions
  • Sewage overflows
  • Flooding
  • And more!

Top Water Damage Restoration Services in Asheville


how to respond when your house is flooded, flood damage response, flood damage response tips

How to Respond When Your House Floods

If you’re reading this, you’re probably in the midst of one of life’s most stressful situations. A flood wreaks havoc on your property, as well as your sanity. First Restoration Services is here to help! Use these tips to properly respond to flood damage.

Responding to a House Flood

How To Spot Water Damage

What does water damage look like? How can you be proactive and prevent water from damaging your home? Read this article for the tips on identifying water spots in your home before calling a water damage company near me. When you are able to identify parts of your home affected by water you can reduce the chance of secondary damage like mold growth.

Spotting Water Damage Near Me

water damage restoration services

water damage restoration asheville

Basement Water Damage

How many times have you come home to find water in your basement? The truth is 98% of U.S. basements will incur some type of water damage (blog.waterdamagedefense.com) during their lifespans. Water follows the path of least resistance, finding cracks and holes through basement walls. This can be very troublesome for many homeowners. Where did the water come from? Is it covered by insurance? Are all the questions you may have asked yourself over the years. In this article, we discuss some of the ways you can prevent basement water damage short term and long term solutions.

Basement Water Damage

DIY Water Damage Restoration

At some point it is likely you are going to have to deal with water damage if you own a home. Water damage is also the most common claim filed against their homeowner’s insurance. So when you do find water damage in your home, do you know what to do next?

DIY Water Damage Tips

water damage tips

refrigerator water damage, ice maker water damage, water damage, water damage restoration

How to Prevent Refrigerator & Ice Maker Water Damage

As a local water damage company, we often encounter flooded kitchens from faulty refrigerators, ice makers, supply lines, and connecting parts. Over time, these appliances deteriorate and crack, the refrigerator is pushed against the wall, or a connection becomes loose. Use these helpful tips to avoid refrigerator and ice maker water damage.

Prevent Fridge & Ice Maker Damage

Local Water Removal Services

The clock is ticking when you find water damage. The longer the moisture sits, the more it will deteriorate your home or business surfaces and belongings. One way to stop the damage in its tracks is contacting an expert water removal company for professional water extraction services.

First Restoration Services answers your call for water removal and water extraction. We arrive quickly to perform a water damage inspection near me and start the water removal process. Water extraction services are completed with the help of water removal mats, pumps, and vacuums. This equipment stays on site until every bit of water has been eliminated from your property. FRS works fast to spare you the headache of extensive water damage repairs and the bill that goes with them.

Water Extraction Services Near Me

water removal services

The Water Restoration Process

  1. Water Damage Inspection – After receiving your call, we dispatch a water damage technician to your location. Upon arrival, the water source is shut off if needed. We then inspect the property to identify all moisture-affected areas and determine the extent and severity of damage.
  2. Water Extraction / Water Removal – To save your space, we start with water extraction, or water removal services. Pumps, vacuums, and mats are brought in to eliminate water.
  3. Damaged Building Material Removal – In order to make way for thorough drying, any irreparably damaged building materials are removed.
  4. Drying & Dehumidification – Air movers and dehumidifiers are brought in to dry the area. Dehumidification prevents mold and mildew growth.
  5. Sanitization – We clean the space before applying an anti-microbial solution that prevents mold.
  6. Water Damage Repairs – Finally, our crew performs water damage repairs. This returns your space to its pre-loss condition.

Water Damage Repairs

First Restoration Services is a full-service water damage restoration company near me. Using a full-service restoration contractor can provide many benefits, possibly the biggest is that we know how to work with your insurance when it comes to the scope of work and pricing for water damage repairs.

We are a licensed general contractor and can complete the full water damage repairs project and put your home back together after you have had water damage. Our craftsmen make seamless water damage repairs to restore the property to its pre-loss condition.

Water Damage Repairs Near Me

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IICRC S500 Standard

First Restoration Services follows the standard put in place by the IICRC (Institute Inspection Cleaning & Restoration Certification). ANSI/IICRC S500-2015 Standard for Professional Water Damage Restoration is a procedural standard. It is based on reliable restoration principles, research, and practical experience. In addition, there has been extensive consultation and information obtained from numerous sources.

What Our Customers Are Saying

Linda Balogh

I can not say enough about the team and staff at First Restoration. I made a call after having 350 gallons of water ruin two of our apartments, and the team was here within an hour with all of the equipment and a game plan.
They are all great to work with and very attentive to the job.
Thank you First Restoration for helping us out.

Kathryn Allen

A pipe above our bedroom froze in minus nine degrees and burst. We were out of town and returned to a flooded floor, caved in ceiling, and fallen insulation all over. Ryan from FRS came the next morning and got the ball rolling. It took a week to dry the floorswith a huge assortment of equipment. Someone was here daily checking progress. The ceiling was repaired excellently by Christian with new drywall and insulation and pattern and paint matching so exactly that we cannot tell where the damage was. FRS uses Five Step Carpet Care in Asheville to handle rugs. They came that day and took the sopping oriental rug away to dry and clean. It looks wonderful now.
The office staff is so helpful and they allow payments with a card. They are in Fletcher, but came daily to Waynesville to keep everything going.
I hope we never have another disaster, but if so, these are my go to guys!!

Katie Myers

FRS was super responsive and very professional. We had water damage from a leak and they sent someone out next day to assess the damage and set up the equipment to remediate. They checked the progress daily and as soon as the equipment was removed they had a contractor out here to replace drywall and trim. Cannot recommend them enough.

Brad & Becky Bishop

I was instructed to call a “mitigation” company by our insurance adjuster after we had a water leak/flood in our home. I had no idea who to call. After doing a few searches and luckily not calling one that had bad reviews, I stumbled onto First Restorations page. I saw a friend had posted good things and the majority of the reviews I read (very quickly) were raving about them. My first call was met with the upmost care for my situation and home. Within a half an hour (someone was close by thankfully) – someone from their management team came right over to access the situation. They said that a team would be back around 5:00 pm to start putting in mitigation equipment – (fans, dehumidifiers etc.). They showed up about 3:00 which was wonderful. All the young men on this mitigation team are polite and professional. They worked quickly and many of them were very knowledgeable about what was needed. They came out everyday to check the equipment and take moisture readings. The repair team also did a thorough estimate for the damages. There were a few ‘hiccups’ along the way with insurance and some miscommunication but a phone call to the main office was all it took. I have the highest respect for this company. I would recommend them to anyone. I hope this helps someone else. Thank you First Restoration!!

Jane O.

Very professional staff. Respectful, knowledgeable and showed up on time when they said they would. Would use this service again.

Pat Case

Our vacation home had flooding due to Tropical Storm Fred. We needed help immediately. Ryan came out and assured us that they would take care of us. We had to leave everything in his hands. Last week, we went back up from our home in Florida. We were pleasantly surprised at how good everything looked. They left our place clean, dry and ready for the repairs. I can’t thank them enough for their help and professionalism! I would recommend this company to anyone who has damage from flooding.

Leigh Bacoate

very professional. your life has just turned upside down, you don’t which way you should turn, they are actually working for you!! not just words their actions speak volumes

Sarah Barnhill

We suffered a flood from an overflowing washing machine in a property that was under contract to be sold. Beautiful oak hardwood floors had started to cup and buckle. First Restoration came within hours after I called, took charge, fought on our behalf with a difficult insurance company, and did not leave until the floors were back to their original beautiful condition. We were so please with First Restoration that we hired them for a mold mitigation problem in another property. I strongly recommend them.

Matthew Riley

As a regional manager of a few restaurants in the area, it’s great to have a company to contact that you can trust. First Restoration Services is one of those companies. Any time I’ve contacted First Restoration Services, they were quick to respond and offer whatever assistance they could. One of the project managers, James Chaput, was especially helpful in advising us on a couple of repairs needed. I have also referred a few of my employees in need of water damage restoration/repair, and they were quick and responsive in helping them to solve their issues as well. Shawn and Kelly, the owners, are very professional and will do all they can to help you get your property in order. FRS is a great company, and I would not hesitate to contact them for any other issues that may arise.

Maureen Sher

After a flood in my exercise studio, where water cascaded down overnight from an apartment above my space, splitting the ceiling and dumping all over the hardwood floor, FRS emergency services – headed by Daniel Moonan – responded immediately. He and his team were exceptional in their professional conduct, respect of the space and specialized exercise equipment, and extremely time efficient. They were followed by the reconstruction team headed by Craig Holland, who have been similarly efficient and excellent in response. Their work continues as they help me navigate the insurance claim and replacement of the entire floor, ensuring the best possible outcome. I would not hesitate to recommend this company.