Water Damage Restoration & Water Damage Cleanup

24/7 Emergency Water Restoration Services

Do you have water damage in your home? First Restoration Services performs water damage restoration and water damage cleanup services in Asheville, Hendersonville, Brevard, and surrounding areas in Western North Carolina, as well as Greenville SC, 24 hours a day and 365 days a year including all holidays.

The response time to water damage is key for preventing secondary damages, such as buckling wood floors or worse. First Restoration Services can typically get to any emergency water damage within 45 minutes in Western North Carolina, even on weekends and holidays. When you have a response that fast, you can begin water extraction much quicker. By starting the water removal cleanup process faster you prevent the water from reaching new areas of your home or business and from saturating the different materials in your home or business. The wetter an item is, the longer it will take to dry, or possibly, not be salvageable.

Water damage restoration services should be completed by professionals to properly locate the water that may not be able to be seen from the naked eye and properly dry the structure to prevent any future mold growth in your home or business. Have frozen pipes? Read our blog on what to do when you have frozen pipes.

If you call First Restoration Services we respond immediately to any emergency water restoration need. Call our water damage hotline: 800-537-6151.

Common Causes of Water Damage

When you call a local water restoration company, you want assurance that they will be able to handle the job with ease. This is never a problem when you work with First Restoration Services because we have seen and remediated all of the common causes of water damage. As a professional water damage restoration services provider, you can count on us to tailor our response to your unique situation’s needs. This ensures that no moisture is missed and the property is returned to its pre-loss condition as quickly as possible. FRS is experienced in handling the following causes of water damage:

• Storm damage
• Burst or broken pipes
• Overflowing sinks and bathtubs
• Appliance malfunctions
• Sewage overflows
• Flooding
• And more!

The Water Restoration Process

1. Water Damage Inspection – After receiving your call, we dispatch a water damage technician to your location. Upon arrival, the water source is shut off if needed. We then inspect the property to identify all moisture-affected areas and determine the extent and severity of damage.
2. Water Extraction / Water Removal – To save your space, we start with water extraction, or water removal services. Pumps, vacuums, and mats are brought in to eliminate water.
3. Damaged Building Material Removal – In order to make way for thorough drying, any irreparably damaged building materials are removed.
4. Drying & Dehumidification – Air movers and dehumidifiers are brought in to dry the area. Dehumidification prevents mold and mildew growth.
5. Sanitization – We clean the space before applying an anti-microbial solution that prevents mold.
6. Water Damage Repairs – Finally, our crew performs water damage repairs. This returns your space to its pre-loss condition.

IICRC S500 Standard

First Restoration Services follows the standard put in place by the IICRC (Institute Inspection Cleaning & Restoration Certification). ANSI/IICRC S500-2015 Standard for Professional Water Damage Restoration is a procedural standard. It is based on reliable restoration principles, research, and practical experience. In addition, there has been extensive consultation and information obtained from numerous sources.

What Our Customers Are Saying

First Restoration Services of Asheville NC

4.7

Based on 107 reviews

Sarah Barnhill

15:58 10 Aug 21

We suffered a flood from an overflowing washing machine in a property that was under contract to be sold. Beautiful oak hardwood floors had started to cup and buckle. First Restoration came within hours after I called, took charge, fought on our behalf with a difficult insurance company, and did not leave until the floors were back to their original beautiful condition. We were so please with First Restoration that we hired them for a mold mitigation problem in another property. I strongly recommend them.

Matthew Riley

18:45 01 Jun 21

As a regional manager of a few restaurants in the area, it’s great to have a company to contact that you can trust. First Restoration Services is one of those companies. Any time I’ve contacted First Restoration Services, they were quick to respond and offer whatever assistance they could. One of the project managers, James Chaput, was especially helpful in advising us on a couple of repairs needed. I have also referred a few of my employees in need of water damage restoration/repair, and they were quick and responsive in helping them to solve their issues as well. Shawn and Kelly, the owners, are very professional and will do all they can to help you get your property in order. FRS is a great company, and I would not hesitate to contact them for any other issues that may arise.

Maureen Sher

23:15 26 May 21

After a flood in my exercise studio, where water cascaded down overnight from an apartment above my space, splitting the ceiling and dumping all over the hardwood floor, FRS emergency services – headed by Daniel Moonan – responded immediately. He and his team were exceptional in their professional conduct, respect of the space and specialized exercise equipment, and extremely time efficient. They were followed by the reconstruction team headed by Craig Holland, who have been similarly efficient and excellent in response. Their work continues as they help me navigate the insurance claim and replacement of the entire floor, ensuring the best possible outcome. I would not hesitate to recommend this company.

Allison Black

19:26 14 Apr 21

I have worked with First Restoration Services several times and they are always quick to respond and very professional. They take the time to explain what needs to be completed after a disaster occurs. I have worked with them to complete full repairs to restore properties back to how they were before the disaster, and their work is always high quality and they get it completed on time.

Joanne Ginder

18:02 13 Apr 21

It seemed that FRS felt that my home was as important to them as it was to me. All personnel were professional, on time and cleaned up at the end of each day and after the job was done. Any questions I had were addressed and answered. Everyone at First Restoration Services of Asheville made a trying time much easier to deal with.

Joel Mazelis

14:27 15 Feb 21

We used First Restoration for our repairs after we had severe water damage in our upstairs bathroom and basement. I have nothing but good things to say about our experience with their services. Craig Holland was our project manager and he was amazing, a really hard worker and extremely reliable. He kept us informed every step of the way, and was always quick in responding to our many questions. We have had bad experiences with companies in the past who have not shown up or who did not follow through with their commitments. So it was a pleasant change to get such good service! In addition to Craig, the subcontractors who came out were also top notch, and Craig was in regular contact with them whenever needed. I highly recommend Craig and First Restoration Services.

Sharon Zink

19:52 22 Jan 21

After recently experiencing extensive water damage in my home, the mitigation team arrived quickly and promptly. Once areas had all been thoroughly dried and prepped, the contractor-in-charge, Craig Holland, scheduled and supervised the reconstruction crew. Each person I encountered was professional, skilled, hard-working, compassionate and personable. The job was completed in an expedient manner, and my house was restored back to its original condition. This company is now on my speed-dial, and I have highly recommended their services to others.

Georg Efird

17:08 03 Dec 20

These guys and gals are top of the line! Highly responsive and professional. The office staff is so professional and the owner Zack is a man of his word. Highly recommended!

Peter Dost

16:31 16 Aug 20

From the moment we called, the First Restoration Services team responded in a professional and timely manner. They came in less than two hours and began mitigation upon arrival. They were careful in moving our possessions and thorough in setting up their equipment. The staff completely covered the process, answered all our questions and put us at ease in a respectful and courteous manner. Subsequently, they performed all their tasks expeditiously and left the area ready to be restored. In addition, they communicated with our insurance company and us, providing a complete well-documented account of their work as well as a detailed estimate of restoration costs. First Restoration Services could not have done a better job. We recommend them highly.

Clay Rainey

17:56 17 Apr 20

After the storms of April 12 and 13 in WNC I reached out to FRS and they were at my property the very next day. My rep Maria Aponte and Ryan Morgan, Project Leader were outstanding…along with the entire crew working to mitigate the storm and water damage. Kristy in customer service was excellent as well. Thanks to FRS.

Bobbie Janavice

19:21 23 Mar 20

We have enlisted the aid of 1st restoration’s services on two occasions. The first mess was a kitchen leak and Dawson responded. As with the second mess we encountered, the service was prompt, thorough, and completed in a timely manner. Our second semi- disaster was a leak in our downstairs laundry room. Ryan responded and brought with him industrial strength drying equipment. After Ryan and team tore up the laundry room and allowed it to dry. Daniel was tasked with arranging for the repairs. Daniel was outstanding to work with and was very concerned with things being done properly. We are completly satisfied with 1st restoration and would recommend the company in a heart beat.

Taylor Warren

21:38 12 Dec 19

First Restoration has been involved in several of my insured’s claims over the years. Not once has anyone had a single negative thing to say about them! They show up on time, they keep the client and the insurance adjusters in the loop every step of the way, and complete the job in a timely and professional manner. If disaster strikes in your household… don’t take my word for it, give them a call! You will see for yourself why they are the best of the best… I really cannot sing their praises enough. Thanks FRS staff for always taking care of us and our clients!

Beth Becker

15:36 24 Oct 19

After a bad rainstorm one night we noticed water within the interior portion of our garage. After a week or so of drying out we noticed black mold. We made the call to First Restoration based off a recommendation from a friend. Dawson was assigned to our water damage/mold issue. He was extremely professional and his response time was unlike anything I’ve experienced. From the time we placed the call to visiting our home was just a few hours. He inspected the damage and then laid out the next steps for the project. The project was finished in less than 24 hours. He followed up on the water damage, picked up the equipment and cleaned the area professionally. The price was extremely reasonable. In summary, I will use their services again!

Rick Matthews

15:20 16 Oct 19

Efficient, responsive, fast, well-equipped for any disaster.

Casey Kersten

15:05 16 Oct 19

We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!

Casey Kersten

15:04 16 Oct 19

We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!

Heath Brown

14:13 16 Oct 19

I highly recommend first restorations services of Asheville. There customer service is top notch. Working with FRS was such a seamless process. The response time was unreal. They were very professional and made the restoration process a breeze for us. Thanks again for being such a pleasure to work with.

Jon Stokes

13:25 16 Oct 19

I highly recommend First Restoration of Asheville. Their response time was second to none when we were in need of industrial strength dehumidifiers for our hardwood flooring.

Nate Hensley

12:53 16 Oct 19

The FRS team did a great job in restoring our house after water damage. There was very good communication from start to finish. Dawson was very easy to work with and his team did a great job in setting up and making sure the job was done correctly.

Maria Aponte

16:14 15 Oct 19

I hired First Restoration for a water damage issue in my basement after a flood. The FRS team was helpful, professional, and caring in such a stressful time. They helped me get it cleaned right up and gave me peace of mind that it was clean and dry. Hands down the best restoration company in Western North Carolina!

Rosa Loftis

01:38 08 Oct 19

So thankful to have such a great company local to me! As an insurance agent, it’s so important to know who to recommend our clients to. Who will provide quick and efficient service. Never have I had a complaint regarding the services provided by first restoration! Thanks so much for all you do!

Alfred Sartorelli

15:06 08 Jul 19

As a Property manager I need people on my side that are Fast, Responsive and helpful – this company is all of that. When an emergency happens it’s easy to get them on the scene and mitigating loss with a quick phone call.

Katie Myers

19:11 13 Jun 19

Can’t say enough great things about First Restoration. We had water damage in our dining room and their contractors were fantastic and had it looking as good as it did the day we moved in. Great people and fantastic service!

Maria Aponte

15:57 26 Apr 19

I had water damage in my home in Mills River, NC from a flooded basement. I have to say the First Restoration team was quick to respond, understanding, thorough, and helped me make informed decisions on what we needed to do to best take care of my home and the damages from the flood. I can’t thank them enough for helping me get through this disaster!

Katrina Bordeaux

13:38 16 Apr 19

As an insurance agent I have visited their facility and referred many of my clients to First Restoration Services. I have received nothing but praise from my clients for the work they have done. I know they are professional and go to great lengths to protect the personal property of the clients they serve. Maria Aponte goes above and beyond to make sure as the insurance agent I am able to stay up to date with what is happening with my client’s claim.

Mariah Wright

14:43 28 Mar 19

First Restoration takes great care of my customers! I always get great feedback when I recommend First Restoration, as compared to other companies. Maria keeps me informed as to how repairs are going and everyone there is friendly and professional. I honestly would never recommend another restoration company to my clients.

Tabatha Wilson Hamlin

18:18 26 Mar 19

Polite and friendly staff and fair pricing! They have all the advanced equipment to get your home fixed quickly

Andi Harper

12:27 26 Mar 19

This is a very professional company. They do outstanding work and take care of all their clients quickly and efficiently. I’ve been in the insurance business for going on 20 years and I have never had one person to complain about their work. I’ve always heard praises about how wonderful they are. Also, the staff treats every agency in town with respect and gratitude with all referrals they receive. Just an all around class act company. Thank you First Restoration for all that you do for our community. You simply are The Best!

Dennis Zampani

19:12 25 Mar 19

Thank you for taking such good care of my customers in the middle of a nightmare! You help them breath again!👍

Jody Peterson

17:47 23 Mar 18

Fantastic company to work with – very professional!

Tara Laine Hensley

13:59 23 Mar 18

Best Company to work with! Highly recommend for any or all of your restoration needs!

Amanda Crady

18:57 25 Jul 17

Kevin Reinert

01:18 27 Jun 17

First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!

Kevin Reinert

12:45 07 Jun 17

First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!

Heather McMurray

12:33 19 Jan 16

We as a company (Roofing by Joe) are excited to hope on board with this company. Kelly Ryals is awesome with customer service and business skills.

Dominique Gross

00:00 28 Apr 15

Emma Maney

00:54 30 Jul 14

TonyWendy Reid

13:38 18 Jun 14

Jamie G Bailey

16:19 03 Jun 14

Francis Badillo

01:52 29 Mar 14

Me enkata esta pradre

Charles Tyrone Lee

11:20 22 Mar 14

Kelly Brown Morgan

00:35 06 Feb 14

Jackie Parham

13:07 25 Jan 14

Linda Morgan

19:43 26 Oct 13

Dana Davis

02:37 16 Sep 13

Henry Frank Reddick

17:02 09 Sep 13

Daniel Kelley

17:07 08 Sep 13

Kelly Matthews Silliman

23:19 05 Aug 13

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