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Fire Damage Restoration

Fire Restoration Company

North Carolina. Fire damage is devastating to a home and can impact so many different things; your living situation, all your personal belongings, vehicles, and of course your property. This is why First Restoration Services is Asheville’s #1 fire damage restoration cleanup company. We perform services in Asheville, Hendersonville, Brevard NC and surrounding areas in Western

First Restoration Services is a local, Asheville fire damage company that responds to fire damage 24 hours a day, 365 days a year.

First Restoration Services is a licensed general contractor, and we can complete your fire project from beginning to end. When we first arrive at the scene of a fire, we will have a fire bag for the homeowners, filled with all types of essentials like water, snacks and even a stuffed teddy bear for a younger child. We will also be prepared to start the emergency board up to protect the home and begin the initial dehumidification stabilization phase. By stabilizing the structure, we prevent the water damage from doing any additional harm. When you are proactive by calling a restoration company to begin work immediately, you are showing your insurance company that you aren’t negligent. If you decide not to do anything after finding damage in your home, you run the risk of your insurance company not covering your loss due to negligence.

Do not try to clean fire, smoke or water damage on your own, call a professional fire restoration services company near me like First Restoration Services who is an IICRC Certified Firm.

Fire Damage Expertise

Emergency Board Up
Structural Drying
Smoke Damage Cleanup
Fire Damage Debris Removal
Deodorization
Structural Repairs
Contents Cleaning & Repairs

Service Area

Asheville
Fire Damage Biltmore Forest
Fire Damage Hendersonville
Brevard
Greenville
Spartanburg
Surrounding Areas

fire damage restoration first restoration services

What To Do & Not Do After A Fire

Recovering from a fire can be a physically and mentally draining process. When fire strikes, lives are suddenly turned upside down. The hardest part can be knowing where to begin and who to contact or how to go about finding a fire restoration company near me. In this guide, you get a quick overview of what to do and what not to do after a fire to your home. For example, you never want to use food items or canned goods that had been exposed to heat. Find out more in this article…

After A Fire Guide

Fire Damage Restoration Process

Fire damage to your home or business can be an overwhelming process, especially if this is your first time dealing with a fire to your home or business. Take a look at our fire damage cleanup process guide to get a full understanding of what this process looks like and help better prepare yourself.

  • Call a professional fire damage restoration company near me
  • Emergency board up
  • Stabilizing property
  • Debris removal
  • Structure Cleaning
  • Deodorization
  • Repairs

Fire Damage Cleanup Near Me

fire damage restoration asheville nc

flammable material storage tips

How To Store Flammable Materials at Home

From gasoline and propane to lesser-known culprits like nail polish remover and cleaning chemicals, there are many flammable materials in and around your home. In fact, it is likely that some of your most frequently-used products are considered highly combustible. First Restoration Services is sharing the best ways to store flammable liquids around the house.

Storing Flammables

After Fire Damage

Following the immediate fire damage, you don’t want to enter the structure until you have been given the ok from the fire marshal. After a fire, the structure is still very hot, and there could be nails, holes in the flooring, and other debris making it unsafe to walk through the structure. Items that could be immediately affected by the heat and soot of the fire even if it doesn’t destroy your home:

  • Food – canned goods should not be eaten if exposed to heat from a fire
  • Furniture – If your furniture doesn’t burn, it can still be susceptible to soot falling on the upholstery causing damage. The oils from the soot if not properly cleaned with the correct procedure and cleaning agents can cause more damage.
  • Books/Paintings – Oils from paintings can melt, books pages can become damaged just from the soot. A restorer familiar working with art and documents can restore these items for if they aren’t too damaged.

The biggest concern after a fire is the water in the home, not fire in fact. The reason being the water is the immediate concern is because of the amount of water in the house from the fire department putting out the fire, a fire hose can put out 80-95 gallons of water a minute. If the water sits for too long, it will begin to saturate the building materials and structure and cause additional damage. On top of the structure damage, water can cause mold growth as well if not cleaned up immediately. Once the fire is out, the damage is done. With water, the damage can happen over time and get progressively worse. Call a professional fire restoration company near me to respond and begin stabilizing your property that day, the longer you wait, the more damage you will have which will cause additional repair time and cost that the insurance may or may not cover.

What Our Customers Are Saying

John Yeatman
John Yeatman

22:53 16 Feb 24
First Restoration Services of Asheville was a Godsend when our medical practice had a surprise overnight water heater leak. They were on site within minutes from my first call during the active emergency phase. They sent a professional and experienced crew. They explained everything and stuck to their explanation. They met every noted milestone. And they did it all with outstanding customer service. A special shoutout to Capers (the lead technician) and to Ryan (the supervisor). These two pros made sure FRS always put their best foot forward. I hope never to have an emergency flood again, but if I do, I hope Capers, Ryan and the same FRS crew are sent again!
Jon Tolley
Jon Tolley

15:06 30 Sep 23
Craig and the entire First Restoration company took such amazing care of us during our tragedy. On Friday March 3 2023 we had a tree fall through our house and cars. These guys were on site immediately. They put up temporary walls and roof to prevent water from damaging our home more. They placed our belongings into storage. It has been a long road to being able to get back home. I picked our things up yesterday. Not only was everything safe and accounted for, they cleaned our sofa and furniture. If I could rate them higher than 5 stars I would. They really made this difficult situation more bearable. Thank you guys for everything!
Linda Balogh
Linda Balogh

13:39 22 Jun 23
I can not say enough about the team and staff at First Restoration. I made a call after having 350 gallons of water ruin two of our apartments, and the team was here within an hour with all of the equipment and a game plan.They are all great to work with and very attentive to the job.Thank you First Restoration for helping us out.
Kathryn Allen
Kathryn Allen

15:34 06 Feb 23
A pipe above our bedroom froze in minus nine degrees and burst. We were out of town and returned to a flooded floor, caved in ceiling, and fallen insulation all over. Ryan from FRS came the next morning and got the ball rolling. It took a week to dry the floorswith a huge assortment of equipment. Someone was here daily checking progress. The ceiling was repaired excellently by Christian with new drywall and insulation and pattern and paint matching so exactly that we cannot tell where the damage was. FRS uses Five Step Carpet Care in Asheville to handle rugs. They came that day and took the sopping oriental rug away to dry and clean. It looks wonderful now.The office staff is so helpful and they allow payments with a card. They are in Fletcher, but came daily to Waynesville to keep everything going.I hope we never have another disaster, but if so, these are my go to guys!!
Katie Myers
Katie Myers

13:42 05 Oct 22
FRS was super responsive and very professional. We had water damage from a leak and they sent someone out next day to assess the damage and set up the equipment to remediate. They checked the progress daily and as soon as the equipment was removed they had a contractor out here to replace drywall and trim. Cannot recommend them enough.
Brad & Becky Bishop
Brad & Becky Bishop

00:11 27 May 22
I was instructed to call a “mitigation” company by our insurance adjuster after we had a water leak/flood in our home. I had no idea who to call. After doing a few searches and luckily not calling one that had bad reviews, I stumbled onto First Restorations page. I saw a friend had posted good things and the majority of the reviews I read (very quickly) were raving about them. My first call was met with the upmost care for my situation and home. Within a half an hour (someone was close by thankfully) – someone from their management team came right over to access the situation. They said that a team would be back around 5:00 pm to start putting in mitigation equipment – (fans, dehumidifiers etc.). They showed up about 3:00 which was wonderful. All the young men on this mitigation team are polite and professional. They worked quickly and many of them were very knowledgeable about what was needed. They came out everyday to check the equipment and take moisture readings. The repair team also did a thorough estimate for the damages. There were a few ‘hiccups’ along the way with insurance and some miscommunication but a phone call to the main office was all it took. I have the highest respect for this company. I would recommend them to anyone. I hope this helps someone else. Thank you First Restoration!!
Jane O.
Jane O.

20:51 11 May 22
Very professional staff. Respectful, knowledgeable and showed up on time when they said they would. Would use this service again.
Pat Case
Pat Case

21:00 22 Oct 21
Our vacation home had flooding due to Tropical Storm Fred. We needed help immediately. Ryan came out and assured us that they would take care of us. We had to leave everything in his hands. Last week, we went back up from our home in Florida. We were pleasantly surprised at how good everything looked. They left our place clean, dry and ready for the repairs. I can’t thank them enough for their help and professionalism! I would recommend this company to anyone who has damage from flooding.
Leigh Bacoate
Leigh Bacoate

13:48 26 Aug 21
very professional. your life has just turned upside down, you don’t which way you should turn, they are actually working for you!! not just words their actions speak volumes
Sarah Barnhill
Sarah Barnhill

15:58 10 Aug 21
We suffered a flood from an overflowing washing machine in a property that was under contract to be sold. Beautiful oak hardwood floors had started to cup and buckle. First Restoration came within hours after I called, took charge, fought on our behalf with a difficult insurance company, and did not leave until the floors were back to their original beautiful condition. We were so please with First Restoration that we hired them for a mold mitigation problem in another property. I strongly recommend them.
Matthew Riley
Matthew Riley

18:45 01 Jun 21
As a regional manager of a few restaurants in the area, it’s great to have a company to contact that you can trust. First Restoration Services is one of those companies. Any time I’ve contacted First Restoration Services, they were quick to respond and offer whatever assistance they could. One of the project managers, James Chaput, was especially helpful in advising us on a couple of repairs needed. I have also referred a few of my employees in need of water damage restoration/repair, and they were quick and responsive in helping them to solve their issues as well. Shawn and Kelly, the owners, are very professional and will do all they can to help you get your property in order. FRS is a great company, and I would not hesitate to contact them for any other issues that may arise.
Maureen Sher
Maureen Sher

23:15 26 May 21
After a flood in my exercise studio, where water cascaded down overnight from an apartment above my space, splitting the ceiling and dumping all over the hardwood floor, FRS emergency services – headed by Daniel Moonan – responded immediately. He and his team were exceptional in their professional conduct, respect of the space and specialized exercise equipment, and extremely time efficient. They were followed by the reconstruction team headed by Craig Holland, who have been similarly efficient and excellent in response. Their work continues as they help me navigate the insurance claim and replacement of the entire floor, ensuring the best possible outcome. I would not hesitate to recommend this company.
Jay Coan
Jay Coan

01:58 17 May 21
We have used FRS of Asheville numerous times over the last 20 plus years and are have always been extremely pleased with their service and attention to detail!
Allison Black
Allison Black

19:26 14 Apr 21
I have worked with First Restoration Services several times and they are always quick to respond and very professional. They take the time to explain what needs to be completed after a disaster occurs. I have worked with them to complete full repairs to restore properties back to how they were before the disaster, and their work is always high quality and they get it completed on time.
Joanne Ginder
Joanne Ginder

18:02 13 Apr 21
It seemed that FRS felt that my home was as important to them as it was to me. All personnel were professional, on time and cleaned up at the end of each day and after the job was done. Any questions I had were addressed and answered. Everyone at First Restoration Services of Asheville made a trying time much easier to deal with.
Joel Mazelis
Joel Mazelis

14:27 15 Feb 21
We used First Restoration for our repairs after we had severe water damage in our upstairs bathroom and basement. I have nothing but good things to say about our experience with their services. Craig Holland was our project manager and he was amazing, a really hard worker and extremely reliable. He kept us informed every step of the way, and was always quick in responding to our many questions. We have had bad experiences with companies in the past who have not shown up or who did not follow through with their commitments. So it was a pleasant change to get such good service! In addition to Craig, the subcontractors who came out were also top notch, and Craig was in regular contact with them whenever needed. I highly recommend Craig and First Restoration Services.
Sharon Zink
Sharon Zink

19:52 22 Jan 21
After recently experiencing extensive water damage in my home, the mitigation team arrived quickly and promptly. Once areas had all been thoroughly dried and prepped, the contractor-in-charge, Craig Holland, scheduled and supervised the reconstruction crew. Each person I encountered was professional, skilled, hard-working, compassionate and personable. The job was completed in an expedient manner, and my house was restored back to its original condition. This company is now on my speed-dial, and I have highly recommended their services to others.
Georg Efird
Georg Efird

17:08 03 Dec 20
These guys and gals are top of the line! Highly responsive and professional. The office staff is so professional and the owner Zack is a man of his word. Highly recommended!
Peter Dost
Peter Dost

16:31 16 Aug 20
From the moment we called, the First Restoration Services team responded in a professional and timely manner. They came in less than two hours and began mitigation upon arrival. They were careful in moving our possessions and thorough in setting up their equipment. The staff completely covered the process, answered all our questions and put us at ease in a respectful and courteous manner. Subsequently, they performed all their tasks expeditiously and left the area ready to be restored. In addition, they communicated with our insurance company and us, providing a complete well-documented account of their work as well as a detailed estimate of restoration costs. First Restoration Services could not have done a better job. We recommend them highly.
Clay Rainey
Clay Rainey

17:56 17 Apr 20
After the storms of April 12 and 13 in WNC I reached out to FRS and they were at my property the very next day. My rep Maria Aponte and Ryan Morgan, Project Leader were outstanding…along with the entire crew working to mitigate the storm and water damage. Kristy in customer service was excellent as well. Thanks to FRS.
Bobbie Janavice
Bobbie Janavice

19:21 23 Mar 20
We have enlisted the aid of 1st restoration’s services on two occasions. The first mess was a kitchen leak and Dawson responded. As with the second mess we encountered, the service was prompt, thorough, and completed in a timely manner. Our second semi- disaster was a leak in our downstairs laundry room. Ryan responded and brought with him industrial strength drying equipment. After Ryan and team tore up the laundry room and allowed it to dry. Daniel was tasked with arranging for the repairs. Daniel was outstanding to work with and was very concerned with things being done properly. We are completly satisfied with 1st restoration and would recommend the company in a heart beat.
Taylor Warren
Taylor Warren

21:38 12 Dec 19
First Restoration has been involved in several of my insured’s claims over the years. Not once has anyone had a single negative thing to say about them! They show up on time, they keep the client and the insurance adjusters in the loop every step of the way, and complete the job in a timely and professional manner. If disaster strikes in your household… don’t take my word for it, give them a call! You will see for yourself why they are the best of the best… I really cannot sing their praises enough. Thanks FRS staff for always taking care of us and our clients!
Beth Becker
Beth Becker

15:36 24 Oct 19
After a bad rainstorm one night we noticed water within the interior portion of our garage. After a week or so of drying out we noticed black mold. We made the call to First Restoration based off a recommendation from a friend. Dawson was assigned to our water damage/mold issue. He was extremely professional and his response time was unlike anything I’ve experienced. From the time we placed the call to visiting our home was just a few hours. He inspected the damage and then laid out the next steps for the project. The project was finished in less than 24 hours. He followed up on the water damage, picked up the equipment and cleaned the area professionally. The price was extremely reasonable. In summary, I will use their services again!
Rick Matthews
Rick Matthews

15:20 16 Oct 19
Efficient, responsive, fast, well-equipped for any disaster.
Casey Kersten
Casey Kersten

15:05 16 Oct 19
We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!
Casey Kersten
Casey Kersten

15:04 16 Oct 19
We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!
Heath Brown
Heath Brown

14:13 16 Oct 19
I highly recommend first restorations services of Asheville. There customer service is top notch. Working with FRS was such a seamless process. The response time was unreal. They were very professional and made the restoration process a breeze for us. Thanks again for being such a pleasure to work with.
Jon Stokes
Jon Stokes

13:25 16 Oct 19
I highly recommend First Restoration of Asheville. Their response time was second to none when we were in need of industrial strength dehumidifiers for our hardwood flooring.
Nate Hensley
Nate Hensley

12:53 16 Oct 19
The FRS team did a great job in restoring our house after water damage. There was very good communication from start to finish. Dawson was very easy to work with and his team did a great job in setting up and making sure the job was done correctly.
Maria Aponte Zimmer
Maria Aponte Zimmer

16:14 15 Oct 19
I hired First Restoration for a water damage issue in my basement after a flood. The FRS team was helpful, professional, and caring in such a stressful time. They helped me get it cleaned right up and gave me peace of mind that it was clean and dry. Hands down the best restoration company in Western North Carolina!
Rosa Loftis
Rosa Loftis

01:38 08 Oct 19
So thankful to have such a great company local to me! As an insurance agent, it’s so important to know who to recommend our clients to. Who will provide quick and efficient service. Never have I had a complaint regarding the services provided by first restoration! Thanks so much for all you do!
Alfred Sartorelli
Alfred Sartorelli

15:06 08 Jul 19
As a Property manager I need people on my side that are Fast, Responsive and helpful – this company is all of that. When an emergency happens it’s easy to get them on the scene and mitigating loss with a quick phone call.
Katie Myers
Katie Myers

19:11 13 Jun 19
Can’t say enough great things about First Restoration. We had water damage in our dining room and their contractors were fantastic and had it looking as good as it did the day we moved in. Great people and fantastic service!
Maria Aponte
Maria Aponte

15:57 26 Apr 19
I had water damage in my home in Mills River, NC from a flooded basement. I have to say the First Restoration team was quick to respond, understanding, thorough, and helped me make informed decisions on what we needed to do to best take care of my home and the damages from the flood. I can’t thank them enough for helping me get through this disaster!
Katrina Bordeaux
Katrina Bordeaux

13:38 16 Apr 19
As an insurance agent I have visited their facility and referred many of my clients to First Restoration Services. I have received nothing but praise from my clients for the work they have done. I know they are professional and go to great lengths to protect the personal property of the clients they serve. Maria Aponte goes above and beyond to make sure as the insurance agent I am able to stay up to date with what is happening with my client’s claim.
Mariah Wright
Mariah Wright

14:43 28 Mar 19
First Restoration takes great care of my customers! I always get great feedback when I recommend First Restoration, as compared to other companies. Maria keeps me informed as to how repairs are going and everyone there is friendly and professional. I honestly would never recommend another restoration company to my clients.
Tabatha Wilson Hamlin
Tabatha Wilson Hamlin

18:18 26 Mar 19
Polite and friendly staff and fair pricing! They have all the advanced equipment to get your home fixed quickly
Andi Harper
Andi Harper

12:27 26 Mar 19
This is a very professional company. They do outstanding work and take care of all their clients quickly and efficiently. I’ve been in the insurance business for going on 20 years and I have never had one person to complain about their work. I’ve always heard praises about how wonderful they are. Also, the staff treats every agency in town with respect and gratitude with all referrals they receive. Just an all around class act company. Thank you First Restoration for all that you do for our community. You simply are The Best!
Dennis Zampani
Dennis Zampani

19:12 25 Mar 19
Thank you for taking such good care of my customers in the middle of a nightmare! You help them breath again!👍
Jody Peterson
Jody Peterson

17:47 23 Mar 18
Fantastic company to work with – very professional!
Tara Laine Hensley
Tara Laine Hensley

13:59 23 Mar 18
Best Company to work with! Highly recommend for any or all of your restoration needs!
Amanda Crady
Amanda Crady

18:57 25 Jul 17
Kevin Reinert
Kevin Reinert

01:18 27 Jun 17
First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!
Kevin Reinert
Kevin Reinert

12:45 07 Jun 17
First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!
Heather McMurray
Heather McMurray

12:33 19 Jan 16
We as a company (Roofing by Joe) are excited to hope on board with this company. Kelly Ryals is awesome with customer service and business skills.
Dominique Gross
Dominique Gross

00:00 28 Apr 15
Emma Maney
Emma Maney

00:54 30 Jul 14
TonyWendy Reid
TonyWendy Reid

13:38 18 Jun 14
Jamie G Bailey
Jamie G Bailey

16:19 03 Jun 14
Francis Badillo
Francis Badillo

01:52 29 Mar 14
Me enkata esta pradre
Charles Tyrone Lee
Charles Tyrone Lee

11:20 22 Mar 14
Kelly Brown Morgan
Kelly Brown Morgan

00:35 06 Feb 14
Jackie Parham
Jackie Parham

13:07 25 Jan 14
Linda Morgan
Linda Morgan

19:43 26 Oct 13
Dana Davis
Dana Davis

02:37 16 Sep 13
Henry Frank Reddick
Henry Frank Reddick

17:02 09 Sep 13
Daniel Kelley
Daniel Kelley

17:07 08 Sep 13
Kelly Matthews Silliman
Kelly Matthews Silliman

23:19 05 Aug 13

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