1 (800) 537-6151
Water Damage
Fire Damage
Mold Damage
Water Damage
Water Damage
  • • Extraction
  • • Drying
  • • Contents
  • • Repairs
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Fire Damage
Fire Damage
  • • Board Up
  • • Drying
  • • Debris
  • • Repairs
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Remodeling
Remodeling
  • • Kitchen
  • • Bathroom
  • • Basement
  • • Commercial
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WATER & FIRE RESTORATION SERVICES

The fastest response and highest qualified restoration firm for water damage services in Asheville and surrounding WNC. With a 93% satisfaction score and more than 30 years in business since 1987, you know you can call us with the confidence that the project will get completed correctly the first time and quickly.

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Restoration Services

First Restoration Services is the longest family-owned disaster restoration specialist company in Western North Carolina, with more than 15,000 projects completed to date and a perfect 5-star rating on Google. First Restoration Services serves all of Western North Carolina including but not limited to Asheville, Hendersonville, Brevard, Arden, Leicester NC, and the Upstate SC area (Greenville, Spartanburg) for water damage restoration, fire damage restoration, smoke damage & deodorization, mold removal remediation, flood damage cleanup, sewage damage, natural disasters and any other type of restoration services for residential and commercial properties. We built this company on trust, integrity, speed, quality and these values are still ingrained in us today.

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Kitchen & Bath Remodeling Services

We are licensed general contractor that completes kitchen remodel, bathroom remodel, and any home remodels you need. With our quality of work and timeliness, we offer one of the highest rated construction remodel experiences and in a timely manner with our knowledge and experience working with the insurance industry. If you need a kitchen remodel, bathroom remodels, basement remodels, or office remodels, FRS Construction can help you. We service the Asheville, Hendersonville, Brevard, NC and the Upstate, SC Greenville, Spartanburg.

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First Restoration Services Asheville

First Restoration of Asheville NC is the oldest family-owned restoration services contractor in Western North Carolina. We service Asheville, Brevard, Henderson and surrounding cities. We respond to water damage, fire damage and other emergency disaster need 24/7. If you’re looking for a local company to help you during a difficult disaster with your home and a company that works with your insurance company, First Restoration Services is your go-to company.

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What Our Customers Are Saying

First Restoration Services
4.8
Based on 106 reviews
Pat Case
Pat Case
21:00 22 Oct 21
Our vacation home had flooding due to Tropical Storm Fred. We needed help immediately. Ryan came out and assured us that they would take care of us. We had to leave everything in his hands. Last week, we went back up from our home in Florida. We were pleasantly surprised at how good everything looked. They left our place clean, dry and ready for the repairs. I can’t thank them enough for their help and professionalism! I would recommend this company to anyone who has damage from flooding.
Leigh Bacoate
Leigh Bacoate
13:48 26 Aug 21
very professional. your life has just turned upside down, you don't which way you should turn, they are actually working for you!! not just words their actions speak volumes
Sarah Barnhill
Sarah Barnhill
15:58 10 Aug 21
We suffered a flood from an overflowing washing machine in a property that was under contract to be sold. Beautiful oak hardwood floors had started to cup and buckle. First Restoration came within hours after I called, took charge, fought on our behalf with a difficult insurance company, and did not leave until the floors were back to their original beautiful condition. We were so please with First Restoration that we hired them for a mold mitigation problem in another property. I strongly recommend them.
Matthew Riley
Matthew Riley
18:45 01 Jun 21
As a regional manager of a few restaurants in the area, it's great to have a company to contact that you can trust. First Restoration Services is one of those companies. Any time I've contacted First Restoration Services, they were quick to respond and offer whatever assistance they could. One of the project managers, James Chaput, was especially helpful in advising us on a couple of repairs needed. I have also referred a few of my employees in need of water damage restoration/repair, and they were quick and responsive in helping them to solve their issues as well. Shawn and Kelly, the owners, are very professional and will do all they can to help you get your property in order. FRS is a great company, and I would not hesitate to contact them for any other issues that may arise.
Maureen Sher
Maureen Sher
23:15 26 May 21
After a flood in my exercise studio, where water cascaded down overnight from an apartment above my space, splitting the ceiling and dumping all over the hardwood floor, FRS emergency services - headed by Daniel Moonan - responded immediately. He and his team were exceptional in their professional conduct, respect of the space and specialized exercise equipment, and extremely time efficient. They were followed by the reconstruction team headed by Craig Holland, who have been similarly efficient and excellent in response. Their work continues as they help me navigate the insurance claim and replacement of the entire floor, ensuring the best possible outcome. I would not hesitate to recommend this company.
Jay Coan
Jay Coan
01:58 17 May 21
We have used FRS of Asheville numerous times over the last 20 plus years and are have always been extremely pleased with their service and attention to detail!
Allison Black
Allison Black
19:26 14 Apr 21
I have worked with First Restoration Services several times and they are always quick to respond and very professional. They take the time to explain what needs to be completed after a disaster occurs. I have worked with them to complete full repairs to restore properties back to how they were before the disaster, and their work is always high quality and they get it completed on time.
Joanne Ginder
Joanne Ginder
18:02 13 Apr 21
It seemed that FRS felt that my home was as important to them as it was to me. All personnel were professional, on time and cleaned up at the end of each day and after the job was done. Any questions I had were addressed and answered. Everyone at First Restoration Services of Asheville made a trying time much easier to deal with.
Joel Mazelis
Joel Mazelis
14:27 15 Feb 21
We used First Restoration for our repairs after we had severe water damage in our upstairs bathroom and basement. I have nothing but good things to say about our experience with their services. Craig Holland was our project manager and he was amazing, a really hard worker and extremely reliable. He kept us informed every step of the way, and was always quick in responding to our many questions. We have had bad experiences with companies in the past who have not shown up or who did not follow through with their commitments. So it was a pleasant change to get such good service! In addition to Craig, the subcontractors who came out were also top notch, and Craig was in regular contact with them whenever needed. I highly recommend Craig and First Restoration Services.
Sharon Zink
Sharon Zink
19:52 22 Jan 21
After recently experiencing extensive water damage in my home, the mitigation team arrived quickly and promptly. Once areas had all been thoroughly dried and prepped, the contractor-in-charge, Craig Holland, scheduled and supervised the reconstruction crew. Each person I encountered was professional, skilled, hard-working, compassionate and personable. The job was completed in an expedient manner, and my house was restored back to its original condition. This company is now on my speed-dial, and I have highly recommended their services to others.
Georg Efird
Georg Efird
17:08 03 Dec 20
These guys and gals are top of the line! Highly responsive and professional. The office staff is so professional and the owner Zack is a man of his word. Highly recommended!
Peter Dost
Peter Dost
16:31 16 Aug 20
From the moment we called, the First Restoration Services team responded in a professional and timely manner. They came in less than two hours and began mitigation upon arrival. They were careful in moving our possessions and thorough in setting up their equipment. The staff completely covered the process, answered all our questions and put us at ease in a respectful and courteous manner. Subsequently, they performed all their tasks expeditiously and left the area ready to be restored. In addition, they communicated with our insurance company and us, providing a complete well-documented account of their work as well as a detailed estimate of restoration costs. First Restoration Services could not have done a better job. We recommend them highly.
Clay Rainey
Clay Rainey
17:56 17 Apr 20
After the storms of April 12 and 13 in WNC I reached out to FRS and they were at my property the very next day. My rep Maria Aponte and Ryan Morgan, Project Leader were outstanding...along with the entire crew working to mitigate the storm and water damage. Kristy in customer service was excellent as well. Thanks to FRS.
Bobbie Janavice
Bobbie Janavice
19:21 23 Mar 20
We have enlisted the aid of 1st restoration's services on two occasions. The first mess was a kitchen leak and Dawson responded. As with the second mess we encountered, the service was prompt, thorough, and completed in a timely manner. Our second semi- disaster was a leak in our downstairs laundry room. Ryan responded and brought with him industrial strength drying equipment. After Ryan and team tore up the laundry room and allowed it to dry. Daniel was tasked with arranging for the repairs. Daniel was outstanding to work with and was very concerned with things being done properly. We are completly satisfied with 1st restoration and would recommend the company in a heart beat.
Taylor Warren
Taylor Warren
21:38 12 Dec 19
First Restoration has been involved in several of my insured's claims over the years. Not once has anyone had a single negative thing to say about them! They show up on time, they keep the client and the insurance adjusters in the loop every step of the way, and complete the job in a timely and professional manner. If disaster strikes in your household... don't take my word for it, give them a call! You will see for yourself why they are the best of the best... I really cannot sing their praises enough. Thanks FRS staff for always taking care of us and our clients!
Beth Becker
Beth Becker
15:36 24 Oct 19
After a bad rainstorm one night we noticed water within the interior portion of our garage. After a week or so of drying out we noticed black mold. We made the call to First Restoration based off a recommendation from a friend. Dawson was assigned to our water damage/mold issue. He was extremely professional and his response time was unlike anything I’ve experienced. From the time we placed the call to visiting our home was just a few hours. He inspected the damage and then laid out the next steps for the project. The project was finished in less than 24 hours. He followed up on the water damage, picked up the equipment and cleaned the area professionally. The price was extremely reasonable. In summary, I will use their services again!
Rick Matthews
Rick Matthews
15:20 16 Oct 19
Efficient, responsive, fast, well-equipped for any disaster.
Casey Kersten
Casey Kersten
15:05 16 Oct 19
We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!
Casey Kersten
Casey Kersten
15:04 16 Oct 19
We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!
Heath Brown
Heath Brown
14:13 16 Oct 19
I highly recommend first restorations services of Asheville. There customer service is top notch. Working with FRS was such a seamless process. The response time was unreal. They were very professional and made the restoration process a breeze for us. Thanks again for being such a pleasure to work with.
Jon Stokes
Jon Stokes
13:25 16 Oct 19
I highly recommend First Restoration of Asheville. Their response time was second to none when we were in need of industrial strength dehumidifiers for our hardwood flooring.
Nate Hensley
Nate Hensley
12:53 16 Oct 19
The FRS team did a great job in restoring our house after water damage. There was very good communication from start to finish. Dawson was very easy to work with and his team did a great job in setting up and making sure the job was done correctly.
Maria Aponte Zimmer
Maria Aponte Zimmer
16:14 15 Oct 19
I hired First Restoration for a water damage issue in my basement after a flood. The FRS team was helpful, professional, and caring in such a stressful time. They helped me get it cleaned right up and gave me peace of mind that it was clean and dry. Hands down the best restoration company in Western North Carolina!
Rosa Loftis
Rosa Loftis
01:38 08 Oct 19
So thankful to have such a great company local to me! As an insurance agent, it’s so important to know who to recommend our clients to. Who will provide quick and efficient service. Never have I had a complaint regarding the services provided by first restoration! Thanks so much for all you do!
Alfred Sartorelli
Alfred Sartorelli
15:06 08 Jul 19
As a Property manager I need people on my side that are Fast, Responsive and helpful - this company is all of that. When an emergency happens it's easy to get them on the scene and mitigating loss with a quick phone call.
Katie Myers
Katie Myers
19:11 13 Jun 19
Can’t say enough great things about First Restoration. We had water damage in our dining room and their contractors were fantastic and had it looking as good as it did the day we moved in. Great people and fantastic service!
Maria Aponte
Maria Aponte
15:57 26 Apr 19
I had water damage in my home in Mills River, NC from a flooded basement. I have to say the First Restoration team was quick to respond, understanding, thorough, and helped me make informed decisions on what we needed to do to best take care of my home and the damages from the flood. I can't thank them enough for helping me get through this disaster!
Katrina Bordeaux
Katrina Bordeaux
13:38 16 Apr 19
As an insurance agent I have visited their facility and referred many of my clients to First Restoration Services. I have received nothing but praise from my clients for the work they have done. I know they are professional and go to great lengths to protect the personal property of the clients they serve. Maria Aponte goes above and beyond to make sure as the insurance agent I am able to stay up to date with what is happening with my client's claim.
Mariah Wright
Mariah Wright
14:43 28 Mar 19
First Restoration takes great care of my customers! I always get great feedback when I recommend First Restoration, as compared to other companies. Maria keeps me informed as to how repairs are going and everyone there is friendly and professional. I honestly would never recommend another restoration company to my clients.
Tabatha Wilson Hamlin
Tabatha Wilson Hamlin
18:18 26 Mar 19
Polite and friendly staff and fair pricing! They have all the advanced equipment to get your home fixed quickly
Andi Harper
Andi Harper
12:27 26 Mar 19
This is a very professional company. They do outstanding work and take care of all their clients quickly and efficiently. I've been in the insurance business for going on 20 years and I have never had one person to complain about their work. I've always heard praises about how wonderful they are. Also, the staff treats every agency in town with respect and gratitude with all referrals they receive. Just an all around class act company. Thank you First Restoration for all that you do for our community. You simply are The Best!
Dennis Zampani
Dennis Zampani
19:12 25 Mar 19
Thank you for taking such good care of my customers in the middle of a nightmare! You help them breath again!👍
Jody Peterson
Jody Peterson
17:47 23 Mar 18
Fantastic company to work with - very professional!
Tara Laine Hensley
Tara Laine Hensley
13:59 23 Mar 18
Best Company to work with! Highly recommend for any or all of your restoration needs!
Amanda Crady
Amanda Crady
18:57 25 Jul 17
Kevin Reinert
Kevin Reinert
01:18 27 Jun 17
First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!
Kevin Reinert
Kevin Reinert
12:45 07 Jun 17
First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!
Heather McMurray
Heather McMurray
12:33 19 Jan 16
We as a company (Roofing by Joe) are excited to hope on board with this company. Kelly Ryals is awesome with customer service and business skills.
Dominique Gross
Dominique Gross
00:00 28 Apr 15
Emma Maney
Emma Maney
00:54 30 Jul 14
TonyWendy Reid
TonyWendy Reid
13:38 18 Jun 14
Jamie G Bailey
Jamie G Bailey
16:19 03 Jun 14
Francis Badillo
Francis Badillo
01:52 29 Mar 14
Me enkata esta pradre
Charles Tyrone Lee
Charles Tyrone Lee
11:20 22 Mar 14
Kelly Brown Morgan
Kelly Brown Morgan
00:35 06 Feb 14
Jackie Parham
Jackie Parham
13:07 25 Jan 14
Linda Morgan
Linda Morgan
19:43 26 Oct 13
Dana Davis
Dana Davis
02:37 16 Sep 13
Henry Frank Reddick
Henry Frank Reddick
17:02 09 Sep 13
Daniel Kelley
Daniel Kelley
17:07 08 Sep 13
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