Greenville, SC Water & Fire Damage Restoration

Name: Review
Brand: First Restoration Services
Rating: 4.9 (77 reviews)

Water Damage and Fire Damage Restoration Services

First Restoration Services performs water and fire damage services in Greenville, Spartanburg and Upstate SC. When you need a professional to dry your home fast, in the Upstate South Carolina region, First Restoration Services is your Greenville water, and fire damage go to restoration company. When responding to water and fire damage, it is essential to be able to act immediately, which is why we have a live operator available 24 hours a day to dispatch our certified technicians.

Water Damage Restoration

Water damage restoration cleanup services performed by IICRC Certified Restoration Technicians. When you discover water in your home, you want to respond as fast as possible to minimize secondary water damage issues in your home. Call First Restoration Services today for immediate water removal response and drying. The longer you wait, the better chance of having mold grow in your home due to water sitting and getting the materials in your home wet, such as; carpet, carpet pad, drywall, baseboard, ceiling, and much more.

Water removal
Water extraction
Setting up drying equipment
Structural Drying
Removal of damaged debris

Fire Damage Restoration

Have a fire in your home and need restoration services? First Restoration Services is a licensed general contractor and can complete your fire damage restoration project from beginning to end. Removing smoke smell from your home? Not an issue, we are certified fire and smoke restoration technicians from the IICRC. With more than 15,000 restoration projects under our belt, and having worked with every insurance company in the area, FRS is the go-to choice for all your fire damage restoration needs. To learn more about home insurance restoration, check out the Insurance Information Institute.

Emergency Board Up
Properly securing your home or business from any additional secondary damage.
Roof Replacement
Smoke Damage
Smoke Smell Removal
Structure Repairs
Deodorization

First Restoration Services responds 24 hours a day and 365 days a year including holidays.

With being in business for 30 years, since 1987, we have a lot of expertise:

Certified Restorer (CR) – Restoration Industry Association (only company in Upstate, SC with this certification)
Water Damage Restoration Technician – IICRC
Commercial Drying Specialist – IICRC
Applied Structural Drying Technician – IICRC
Applied Microbial Restoration Technician – IICRC
Water Loss Specialist – RIA
Fire & Smoke Damage Restoration Technician – IICRC
Certified Contents Restoration Network Operator
Certified Crime & Trauma Scene Bio-Recovery Technician – NIDS

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What Our Customers Are Saying

First Restoration Services of Asheville NC

4.7

Based on 123 reviews

James Walsh

18:46 30 Oct 24

We had water damage inside our house from Helene. Special thanks to Capers from First Restoration, who handled our job.When Capers first arrived on site, he explained the process from start to finish. Then, each day he would tell us what would be done that day. Capers managed the project and his team well. His guys worked hard, and were respectful of our house and belongings.Capers was always pleasant, and easy to work with.Capers told us the thing he likes most about his work is that he’s able to help people during a tough time in their lives. We’re glad he was there to help us.

Chandra Passero

17:10 30 Oct 24

Awesome customer service from Capers Nobles as he assessed my house after the storm from Hurricane Helene. He was personable, warm and took time to answer all of my questions. He was aware of the gravity of the situation he was explaining to me and the impact it had and I really appreciated his knowledge and kindness. Excellent rep for this company and I hope First Restoration Services recognizes his value! Thank you Capers!

Miranda Anderson

13:26 12 Jul 24

Cappers came on site for my apartments to clean up a not so fun situation. He was professional, arrived in a timely manner, and did an absolute spectacular job! I would highly recommend first Restoration for your clean up needs.

Mary Rollins

18:10 29 Jun 24

We recently had a flood in our basement. Based on a similar incident many years ago I called on First Restoration Services again because of their quick response, efficiency, and good work. This time around I got an extra bonus in Griffin Nagle! Because of his knowledge of his business, kind nature, willingness to help me and answer my many questions, I decided to use First Restoration for repairs and replacement in addition to their clean up services. Normally I would have gone with the other larger company’s estimate but because of Griffin, I chose First Restoration Services of Asheville. Thank you Griffin for all of your help! You made a frustrating process much easier!

Julie Owen

18:44 16 Apr 24

Tyler was here today. He checked the drying status and than began removing the fans. His communication was 🧑‍🏫 and informative. He did an outstanding job!!Every tech we’ve had in our home throughout this process. Thank you

Jack Sholder

19:30 15 Mar 24

First Restoration was highly recommended to remediate and clean the very fine silica dust that permeated a large part of our house after construction demolition gone wrong. They did a very thorough and professional job, cleaning every nook, cranny, book, furniture and object over a period of two weeks and were very sensitive to our concerns. Several months later, long after we had signed off on their work with our insurance, there was a small amount of silica dust that had settled from the ducts and because it’s impossible to remove every speck in one pass. Ryan came by and then send a team, free of charge, to wipe down and HEPA vacuum every surface in the affected area, a full day’s work. This is just one more indication of their commitment to do the finest work and to keep their clients fully satisfied with their service. I highly recommend them!

John Yeatman

22:53 16 Feb 24

First Restoration Services of Asheville was a Godsend when our medical practice had a surprise overnight water heater leak. They were on site within minutes from my first call during the active emergency phase. They sent a professional and experienced crew. They explained everything and stuck to their explanation. They met every noted milestone. And they did it all with outstanding customer service. A special shoutout to Capers (the lead technician) and to Ryan (the supervisor). These two pros made sure FRS always put their best foot forward. I hope never to have an emergency flood again, but if I do, I hope Capers, Ryan and the same FRS crew are sent again!

Jon Tolley

15:06 30 Sep 23

Craig and the entire First Restoration company took such amazing care of us during our tragedy. On Friday March 3 2023 we had a tree fall through our house and cars. These guys were on site immediately. They put up temporary walls and roof to prevent water from damaging our home more. They placed our belongings into storage. It has been a long road to being able to get back home. I picked our things up yesterday. Not only was everything safe and accounted for, they cleaned our sofa and furniture. If I could rate them higher than 5 stars I would. They really made this difficult situation more bearable. Thank you guys for everything!

Linda Balogh

13:39 22 Jun 23

I can not say enough about the team and staff at First Restoration. I made a call after having 350 gallons of water ruin two of our apartments, and the team was here within an hour with all of the equipment and a game plan.They are all great to work with and very attentive to the job.Thank you First Restoration for helping us out.

Kathryn Allen

15:34 06 Feb 23

A pipe above our bedroom froze in minus nine degrees and burst. We were out of town and returned to a flooded floor, caved in ceiling, and fallen insulation all over. Ryan from FRS came the next morning and got the ball rolling. It took a week to dry the floorswith a huge assortment of equipment. Someone was here daily checking progress. The ceiling was repaired excellently by Christian with new drywall and insulation and pattern and paint matching so exactly that we cannot tell where the damage was. FRS uses Five Step Carpet Care in Asheville to handle rugs. They came that day and took the sopping oriental rug away to dry and clean. It looks wonderful now.The office staff is so helpful and they allow payments with a card. They are in Fletcher, but came daily to Waynesville to keep everything going.I hope we never have another disaster, but if so, these are my go to guys!!

Katie Myers

13:42 05 Oct 22

FRS was super responsive and very professional. We had water damage from a leak and they sent someone out next day to assess the damage and set up the equipment to remediate. They checked the progress daily and as soon as the equipment was removed they had a contractor out here to replace drywall and trim. Cannot recommend them enough.

Brad & Becky Bishop

00:11 27 May 22

I was instructed to call a “mitigation” company by our insurance adjuster after we had a water leak/flood in our home. I had no idea who to call. After doing a few searches and luckily not calling one that had bad reviews, I stumbled onto First Restorations page. I saw a friend had posted good things and the majority of the reviews I read (very quickly) were raving about them. My first call was met with the upmost care for my situation and home. Within a half an hour (someone was close by thankfully) – someone from their management team came right over to access the situation. They said that a team would be back around 5:00 pm to start putting in mitigation equipment – (fans, dehumidifiers etc.). They showed up about 3:00 which was wonderful. All the young men on this mitigation team are polite and professional. They worked quickly and many of them were very knowledgeable about what was needed. They came out everyday to check the equipment and take moisture readings. The repair team also did a thorough estimate for the damages. There were a few ‘hiccups’ along the way with insurance and some miscommunication but a phone call to the main office was all it took. I have the highest respect for this company. I would recommend them to anyone. I hope this helps someone else. Thank you First Restoration!!

Jane O.

20:51 11 May 22

Very professional staff. Respectful, knowledgeable and showed up on time when they said they would. Would use this service again.

Pat Case

21:00 22 Oct 21

Our vacation home had flooding due to Tropical Storm Fred. We needed help immediately. Ryan came out and assured us that they would take care of us. We had to leave everything in his hands. Last week, we went back up from our home in Florida. We were pleasantly surprised at how good everything looked. They left our place clean, dry and ready for the repairs. I can’t thank them enough for their help and professionalism! I would recommend this company to anyone who has damage from flooding.

Leigh Bacoate

13:48 26 Aug 21

very professional. your life has just turned upside down, you don’t which way you should turn, they are actually working for you!! not just words their actions speak volumes

Sarah Barnhill

15:58 10 Aug 21

We suffered a flood from an overflowing washing machine in a property that was under contract to be sold. Beautiful oak hardwood floors had started to cup and buckle. First Restoration came within hours after I called, took charge, fought on our behalf with a difficult insurance company, and did not leave until the floors were back to their original beautiful condition. We were so please with First Restoration that we hired them for a mold mitigation problem in another property. I strongly recommend them.

Matthew Riley

18:45 01 Jun 21

As a regional manager of a few restaurants in the area, it’s great to have a company to contact that you can trust. First Restoration Services is one of those companies. Any time I’ve contacted First Restoration Services, they were quick to respond and offer whatever assistance they could. One of the project managers, James Chaput, was especially helpful in advising us on a couple of repairs needed. I have also referred a few of my employees in need of water damage restoration/repair, and they were quick and responsive in helping them to solve their issues as well. Shawn and Kelly, the owners, are very professional and will do all they can to help you get your property in order. FRS is a great company, and I would not hesitate to contact them for any other issues that may arise.

Maureen Sher

23:15 26 May 21

After a flood in my exercise studio, where water cascaded down overnight from an apartment above my space, splitting the ceiling and dumping all over the hardwood floor, FRS emergency services – headed by Daniel Moonan – responded immediately. He and his team were exceptional in their professional conduct, respect of the space and specialized exercise equipment, and extremely time efficient. They were followed by the reconstruction team headed by Craig Holland, who have been similarly efficient and excellent in response. Their work continues as they help me navigate the insurance claim and replacement of the entire floor, ensuring the best possible outcome. I would not hesitate to recommend this company.

Jay Coan

01:58 17 May 21

We have used FRS of Asheville numerous times over the last 20 plus years and are have always been extremely pleased with their service and attention to detail!

Allison Black

19:26 14 Apr 21

I have worked with First Restoration Services several times and they are always quick to respond and very professional. They take the time to explain what needs to be completed after a disaster occurs. I have worked with them to complete full repairs to restore properties back to how they were before the disaster, and their work is always high quality and they get it completed on time.

Joanne Ginder

18:02 13 Apr 21

It seemed that FRS felt that my home was as important to them as it was to me. All personnel were professional, on time and cleaned up at the end of each day and after the job was done. Any questions I had were addressed and answered. Everyone at First Restoration Services of Asheville made a trying time much easier to deal with.

Joel Mazelis

14:27 15 Feb 21

We used First Restoration for our repairs after we had severe water damage in our upstairs bathroom and basement. I have nothing but good things to say about our experience with their services. Craig Holland was our project manager and he was amazing, a really hard worker and extremely reliable. He kept us informed every step of the way, and was always quick in responding to our many questions. We have had bad experiences with companies in the past who have not shown up or who did not follow through with their commitments. So it was a pleasant change to get such good service! In addition to Craig, the subcontractors who came out were also top notch, and Craig was in regular contact with them whenever needed. I highly recommend Craig and First Restoration Services.

Sharon Zink

19:52 22 Jan 21

After recently experiencing extensive water damage in my home, the mitigation team arrived quickly and promptly. Once areas had all been thoroughly dried and prepped, the contractor-in-charge, Craig Holland, scheduled and supervised the reconstruction crew. Each person I encountered was professional, skilled, hard-working, compassionate and personable. The job was completed in an expedient manner, and my house was restored back to its original condition. This company is now on my speed-dial, and I have highly recommended their services to others.

Georg Efird

17:08 03 Dec 20

These guys and gals are top of the line! Highly responsive and professional. The office staff is so professional and the owner Zack is a man of his word. Highly recommended!

Peter Dost

16:31 16 Aug 20

From the moment we called, the First Restoration Services team responded in a professional and timely manner. They came in less than two hours and began mitigation upon arrival. They were careful in moving our possessions and thorough in setting up their equipment. The staff completely covered the process, answered all our questions and put us at ease in a respectful and courteous manner. Subsequently, they performed all their tasks expeditiously and left the area ready to be restored. In addition, they communicated with our insurance company and us, providing a complete well-documented account of their work as well as a detailed estimate of restoration costs. First Restoration Services could not have done a better job. We recommend them highly.

Clay Rainey

17:56 17 Apr 20

After the storms of April 12 and 13 in WNC I reached out to FRS and they were at my property the very next day. My rep Maria Aponte and Ryan Morgan, Project Leader were outstanding…along with the entire crew working to mitigate the storm and water damage. Kristy in customer service was excellent as well. Thanks to FRS.

Bobbie Janavice

19:21 23 Mar 20

We have enlisted the aid of 1st restoration’s services on two occasions. The first mess was a kitchen leak and Dawson responded. As with the second mess we encountered, the service was prompt, thorough, and completed in a timely manner. Our second semi- disaster was a leak in our downstairs laundry room. Ryan responded and brought with him industrial strength drying equipment. After Ryan and team tore up the laundry room and allowed it to dry. Daniel was tasked with arranging for the repairs. Daniel was outstanding to work with and was very concerned with things being done properly. We are completly satisfied with 1st restoration and would recommend the company in a heart beat.

Taylor Warren

21:38 12 Dec 19

First Restoration has been involved in several of my insured’s claims over the years. Not once has anyone had a single negative thing to say about them! They show up on time, they keep the client and the insurance adjusters in the loop every step of the way, and complete the job in a timely and professional manner. If disaster strikes in your household… don’t take my word for it, give them a call! You will see for yourself why they are the best of the best… I really cannot sing their praises enough. Thanks FRS staff for always taking care of us and our clients!

Beth Becker

15:36 24 Oct 19

After a bad rainstorm one night we noticed water within the interior portion of our garage. After a week or so of drying out we noticed black mold. We made the call to First Restoration based off a recommendation from a friend. Dawson was assigned to our water damage/mold issue. He was extremely professional and his response time was unlike anything I’ve experienced. From the time we placed the call to visiting our home was just a few hours. He inspected the damage and then laid out the next steps for the project. The project was finished in less than 24 hours. He followed up on the water damage, picked up the equipment and cleaned the area professionally. The price was extremely reasonable. In summary, I will use their services again!

Rick Matthews

15:20 16 Oct 19

Efficient, responsive, fast, well-equipped for any disaster.

Casey Kersten

15:05 16 Oct 19

We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!

Casey Kersten

15:04 16 Oct 19

We recommend First Restoration very highly. They were fast, efficient, friendly, and professional. Exactly what we needed in a hard time. Thank you!!

Heath Brown

14:13 16 Oct 19

I highly recommend first restorations services of Asheville. There customer service is top notch. Working with FRS was such a seamless process. The response time was unreal. They were very professional and made the restoration process a breeze for us. Thanks again for being such a pleasure to work with.

Jon Stokes

13:25 16 Oct 19

I highly recommend First Restoration of Asheville. Their response time was second to none when we were in need of industrial strength dehumidifiers for our hardwood flooring.

Nate Hensley

12:53 16 Oct 19

The FRS team did a great job in restoring our house after water damage. There was very good communication from start to finish. Dawson was very easy to work with and his team did a great job in setting up and making sure the job was done correctly.

Maria Aponte Zimmer

16:14 15 Oct 19

I hired First Restoration for a water damage issue in my basement after a flood. The FRS team was helpful, professional, and caring in such a stressful time. They helped me get it cleaned right up and gave me peace of mind that it was clean and dry. Hands down the best restoration company in Western North Carolina!

Rosa Loftis

01:38 08 Oct 19

So thankful to have such a great company local to me! As an insurance agent, it’s so important to know who to recommend our clients to. Who will provide quick and efficient service. Never have I had a complaint regarding the services provided by first restoration! Thanks so much for all you do!

Alfred Sartorelli

15:06 08 Jul 19

As a Property manager I need people on my side that are Fast, Responsive and helpful – this company is all of that. When an emergency happens it’s easy to get them on the scene and mitigating loss with a quick phone call.

Katie Myers

19:11 13 Jun 19

Can’t say enough great things about First Restoration. We had water damage in our dining room and their contractors were fantastic and had it looking as good as it did the day we moved in. Great people and fantastic service!

Maria Aponte

15:57 26 Apr 19

I had water damage in my home in Mills River, NC from a flooded basement. I have to say the First Restoration team was quick to respond, understanding, thorough, and helped me make informed decisions on what we needed to do to best take care of my home and the damages from the flood. I can’t thank them enough for helping me get through this disaster!

Katrina Bordeaux

13:38 16 Apr 19

As an insurance agent I have visited their facility and referred many of my clients to First Restoration Services. I have received nothing but praise from my clients for the work they have done. I know they are professional and go to great lengths to protect the personal property of the clients they serve. Maria Aponte goes above and beyond to make sure as the insurance agent I am able to stay up to date with what is happening with my client’s claim.

Mariah Wright

14:43 28 Mar 19

First Restoration takes great care of my customers! I always get great feedback when I recommend First Restoration, as compared to other companies. Maria keeps me informed as to how repairs are going and everyone there is friendly and professional. I honestly would never recommend another restoration company to my clients.

Tabatha Wilson Hamlin

18:18 26 Mar 19

Polite and friendly staff and fair pricing! They have all the advanced equipment to get your home fixed quickly

Andi Harper

12:27 26 Mar 19

This is a very professional company. They do outstanding work and take care of all their clients quickly and efficiently. I’ve been in the insurance business for going on 20 years and I have never had one person to complain about their work. I’ve always heard praises about how wonderful they are. Also, the staff treats every agency in town with respect and gratitude with all referrals they receive. Just an all around class act company. Thank you First Restoration for all that you do for our community. You simply are The Best!

Dennis Zampani

19:12 25 Mar 19

Thank you for taking such good care of my customers in the middle of a nightmare! You help them breath again!👍

Jody Peterson

17:47 23 Mar 18

Fantastic company to work with – very professional!

Tara Laine Hensley

13:59 23 Mar 18

Best Company to work with! Highly recommend for any or all of your restoration needs!

Amanda Crady

18:57 25 Jul 17

Kevin Reinert

01:18 27 Jun 17

First Restoration Services is the go to restoration company in Asheville for water damage and fire damage cleanup. We have used them in more than one occasion and will continue using this great company!

Kevin Reinert

12:45 07 Jun 17

Heather McMurray

12:33 19 Jan 16

We as a company (Roofing by Joe) are excited to hope on board with this company. Kelly Ryals is awesome with customer service and business skills.

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