FRS Team

Chris and Shelley Silliman: Owners

Chris and Shelley are owners of First Restoration Services and now share ownership with their son, Shawn. The Sillimans have been in Western North Carolina since 1981. Since building this business and actively working long days for many years, they fostered an interest of the restoration services business in their son, who now leads day to day operations at FRS. FRS began as an Emergency Services Company in 1987 and has grown to now offer turnkey services as a licensed General Contractor. FRS completes disaster clean up, mitigation, and rebuilding after fire damage, water damage, flood damage, storm damage, as well as mold removal and home remodeling. Chris and Shelley’s values and leadership over many years has molded the work we do every day at FRS. We are sure to always do what is right for the customer, which has allowed us to thrive and be successful. FRS would not be the business it is without the leadership of Chris and Shelley.

Shawn Silliman: General Manager

As an active owner of the company, Shawn runs the day to day operations at First Restoration Services. He is a licensed General Contractor in North and South Carolina. Shawn grew up watching his parents work long days driving from Murphy to Hickory and everywhere in between sharing about the restoration services business with potential customers and people in the industry. He shares the same passion and work ethic for this industry they invested so much time in. He graduated with a Construction Management degree from Western Carolina University with the intention of serving the company with his extensive construction knowledge. Shawn holds the Certified Restorer certification which is the highest certification in the restoration field in addition to holding a certification as a Water Loss Specialist. Shawn has worked in most roles in the company from a Technician, Project Manager, and now General Manager which gives him the skillset and knowledge to serve our customer base.

Email: Shawn@frs247.com

Kelly Silliman: Office Manager

Kelly is originally from Winston-Salem and she keeps everything in the office running smoothly. After coming on board with First Restoration in 2008, she has worked in each role in the office, learning the industry and always striving to provide exceptional Customer Service. Although she works in many roles dealing with accounting and as Human Resource Manager, her passion is to always serve customers. Kelly enjoys problem solving and assuring that each of our customers receives the best experience possible when they need fire damage restoration services, water restoration services, mold removal, home remodeling services, or anything in between.

Email: Kelly@frs247.com

Kristy Riley: Office Assistant

Kristy is our Office Assistant and handles all incoming calls. She is most commonly the friendly voice that you hear when calling in to our office to inquire about restoration services, construction, or home remodeling. Kristy will help get a crew out to your home or business as quickly as possible to serve you during your water loss or fire damage. She also assists the Emergency and Repair Departments in tasks that are critical to the day to day operations and service that FRS provides. Kristy is a graduate of the University of South Carolina and lives in the area with her husband and son.

Email: Kristy@frs247.com

Anna Austin: Office Administrator

Anna is our Office Administrator and is pivotal to daily operations and helping to keep all of our documentation accurate and timely. She communicates often with customers regarding their claims regarding fire and smoke damage cleanup, water and flood damage cleanup, storm damage, mold damage, or any other emergency situation. Anna ensures prompt processing of invoices to best serve the customer with an effortless experience. Anna has a background in a variety of office roles that lends her to be thorough and detailed oriented. She also takes pride in giving our customers a great experience. Originally from Atlanta, GA, she enjoys living in Western North Carolina with her husband and their dog, Hobbs.

Email: aaustin@frs247.com

Daniel Moonan: Emergency Services Manager

Daniel is originally from New York and is our Emergency Services Manager. He is the one responsible for all Restoration Technicians and for turning your disaster into the best possible experience considering the circumstances. His goal is to keep you safe while caring for your property by following the correct protocol on every job in order to give you the best outcome. Mitigation is in place to minimize current damage while preventing any secondary damage. With experience in our Reconstruction Department as a Project Manager, he understands how to make this seamless transition to get your property back to normal after water damage, fire damage, or mold. Additionally, he helps to keep all the documentation for each job to provide to property owners and insurance adjusters with a seamless claim experience.

Email: dmoonan@frs247.com

Ryan Morgan: Emergency Services Superintendent

Ryan was born and raised in Brevard and is married with two children. Ryan has been with First Restoration since 2009 and this has given him extensive emergency restoration services experience. Ryan excels at problem solving when inspecting properties and is great with working and communicating with customers. Ryan is likely one of your first contacts on the job and helps manage the fire, water, storm, flood, or mold damage project from start to finish to ensure the best job done possible.

Email: Ryan@frs247.com

James Chaput: Reconstruction Project Manager

James is originally from Atlanta, GA. After graduating from Brevard College he decided to call Western North Carolina home. At First Restoration, he manages large reconstruction projects after the mitigation department finishes their fire restoration services, water damage restoration, sewage cleanup, or any other work. He completes estimates for these projects, works hand in hand with insurance adjusters, communicates with home or business owners, and manages subcontractors. His experience of having hundreds of jobs under his belt lends itself to a thorough and quality job completed every time.

Email: jchaput@frs247.com

Craig Holland: Reconstruction Project Manager

Craig is originally from Western North Carolina and still calls this area home. His experience in Construction and Project Management at Mission Hospital made him a natural fit for FRS. He has enjoyed the experience of reconstructing homes and businesses after damage. Craig works well with communicating with customers, subcontractors, and Insurance Companies to complete reconstruction services projects efficiently.

Email: cholland@frs247.com

Maria Aponte: Customer Relations Manager

Maria is our Marketing Representative who caters specifically to Insurance Agents, Plumbers, Commercial Property Managers, Fire Departments, and the Home Builders Community. She has extensive relationships with all of these markets and enjoys having social events to spend time and deepen relationships with them. She is exceptional at communicating to everyone in her markets to make sure that we are serving them in the best way possible. Maria also enjoys hosting Continuing Education courses at our training facility to serve our local restoration services professionals. You will frequently see Maria out enjoying lunch or many of Asheville’s local favorite spots with some of our partners in the industry.

Email: maria@frs247.com

Justin Silliman: Facility and Assets Manager

Justin has many years of restoration services experience and has recently moved back to Western North Carolina with his wife and son. His role at First Restoration Services is to manage our two facilities, including extensive equipment upkeep and repair, vehicle fleet maintenance, and inventory management. His attention to detail leaves our company prepared to handle any size disaster, whether it arises from fire, water, flooding, or storm damage. Justin ensures that we always have the equipment and material prepared to do so.

Email: justin@frs247.com

Jeff Carrier: Digital Marketing Manager

Jeff is originally from Massachusetts and now lives in Asheville with his wife. He has been in the Marketing Department at First Restoration Services since 2010 and has developed a specialty in the Digital Marketing industry. He now manages our website, digital communications, and the online presence of the company.

Email: Jeff@frs247.com

Restoration Technicians

First Restoration Services employees four teams of skilled technicians that perform on-site work for each Emergency Services project, including fire damage restoration, water damage restoration, flood damage cleanup, storm damage cleanup, smoke damage cleaning, and mold remediation services. These technicians are skilled in assessing damage and setting up a plan for how to best treat your property. With specialized drying equipment, they will carefully dry out and save areas damaged by flooding or water damage. They will remove any materials deemed unsalvageable. They will also perform sanitization, as necessary. Our restoration technicians take care in dealing with customers, their home, and all of their belongings. We pride ourselves in treating every home and business like our own. Our technicians will come to your property daily while in the mitigation phase to ensure and document that efficient drying is taking place. In addition to extensive training, we vet each technician before employment with a thorough background screening, including a drug test, to be sure we are giving our customers the best possible experience