FRS Team

Name: Review
Brand: First Restoration Services
Rating: 4.9 (77 reviews)

Chris and Shelley Silliman: Owners

Chris and Shelley are owners of First Restoration Services and now share ownership with their son, Shawn. The Sillimans have been in Western North Carolina since 1981. Since building this business and actively working long days for many years, they fostered an interest of the restoration services business in their son, who now leads day to day operations at FRS. FRS began as an Emergency Services Company in 1987 and has grown to now offer turnkey services as a licensed General Contractor. FRS completes disaster clean up, mitigation, and rebuilding after fire damage, water damage, flood damage, storm damage, as well as mold removal and home remodeling. Chris and Shelley’s values and leadership over many years has molded the work we do every day at FRS. We are sure to always do what is right for the customer, which has allowed us to thrive and be successful. FRS would not be the business it is without the leadership of Chris and Shelley.

Shawn Silliman: General Manager

As an active owner of the company, Shawn runs the day-to-day operations at First Restoration Services. He is a licensed General Contractor in North and South Carolina. Shawn grew up watching his parents work long days driving from Murphy to Hickory and everywhere in between sharing about the restoration services business with potential customers and people in the industry. He shares the same passion and work ethic for this industry they invested so much time in. He graduated with a Construction Management degree from Western Carolina University with the intention of serving the company with his extensive construction knowledge. Shawn holds the Certified Restorer certification which is the highest certification in the restoration field in addition to holding a certification as a Water Loss Specialist. Shawn has worked in most roles in the company from a Technician, Project Manager, and now General Manager which gives him the skillset and knowledge to serve our customer base.

Email: Shawn@frs247.com

Kelly Silliman: Office Manager

Kelly is originally from Winston-Salem and she keeps everything in the office running smoothly. After coming on board with First Restoration in 2008, she has worked in each role in the office, learning the industry and always striving to provide exceptional Customer Service. Although she works in many roles dealing with accounting and as Human Resource Manager, her passion is to always serve customers. Kelly enjoys problem solving and assuring that each of our customers receives the best experience possible when they need fire damage restoration services, water restoration services, mold removal, home remodeling services, or anything in between.

Email: Kelly@frs247.com

Kristy Riley: Office Assistant

Kristy is our Office Assistant and handles all incoming calls. She is most commonly the friendly voice that you hear when calling our office to inquire about restoration services, construction, or home remodeling. Kristy will help get a crew out to your home or business as quickly as possible to serve you during your water loss or fire damage. She also assists the Emergency and Repair Departments in tasks that are critical to the day-to-day operations and service that FRS provides. Kristy is a graduate of the University of South Carolina and lives in the area with her husband and son.

Email: Kristy@frs247.com

Ryan Morgan: Emergency Services Superintendent

Ryan was born and raised in Brevard and is married with two children. Ryan has been with First Restoration since 2009 and this has given him extensive emergency restoration services experience. Ryan excels at problem-solving when inspecting properties and is great at working and communicating with customers. Ryan is likely one of your first contacts on the job and helps manage the fire, water, storm, flood, or mold damage project from start to finish to ensure the best job possible.

Email: Ryan@frs247.com

Craig Holland: Reconstruction Project Manager

Craig is originally from Western North Carolina and still calls this area home. His experience in Construction and Project Management at Mission Hospital made him a natural fit for FRS. He has enjoyed the experience of reconstructing homes and businesses after damage. Craig works well in communicating with customers, subcontractors, and Insurance Companies to complete reconstruction services projects efficiently.

Email: cholland@frs247.com

Canio: Sales Account Manager

Canio manages the relationship of a lot of our longtime relationships with insurance agents, property managers, plumbers, facilities managers, and more. Making sure that their own clients, homeowners, and properties are properly taken care of by FRS and that communication is clear. In his free time, Canio runs trivia nights for local breweries and bars and also does sports broadcasting for local sports teams.

Email: Canio@frs247.com

Griffin Nagle: Project Manager

Griffin was born and raised in rural Lancaster, Pennsylvania. He is one of FRS’ project managers after the mitigation team completes the initial cleanup. He helps get homeowners back in their homes after a disaster and is very involved in the restoration process. He holds three IICRC Master Certifications in the disaster recovery industry (Master Water Restorer, Master Fire & Smoke Restorer, and Master Textile Cleaner). In his free time, you will find Griffin adventuring the outdoors and photographing the wonderous wildlife and lustrous landscapes around the WNC area and The Great Smoky Mountains. Fun fact: Griffin has been to over 400 The Beach Boys concerts and used to follow the band on tour across much of the country with his family during his younger days.

Email: griffin@frs247.com

Samantha Magroski: Project Manager Administrator

Samantha joined our team in May 2022 as our Project Manager Administrator. She handles a multitude of office tasks alongside the project managers. She strives to maintain open communication and organization throughout the department. Her priority is to ensure that all projects have an open line of communication between customers, Project Managers, and Adjuster. She comes to us with 10+ years of administrative experience. Samantha moved to the area after a few years in Atlanta. Before her administrative career, Samantha worked as a professional photographer and continues utilizing those skills. She loves the mountains and the outdoors. In her free time, you can find her kayaking, camping, gathering eggs from the chickens she raises, and spending time with her niece, nephew, and her 3 fur babies.

Email: samantha@frs247.com

Justin Silliman: Facility and Assets Manager

Justin has many years of restoration services experience and has recently moved back to Western North Carolina with his wife and son. His role at First Restoration Services is to manage our two facilities, including extensive equipment upkeep and repair, vehicle fleet maintenance, and inventory management. His attention to detail leaves our company prepared to handle any size of disaster, whether it arises from fire, water, flooding, or storm damage. Justin ensures that we always have the equipment and material prepared to do so.

Email: justin@frs247.com

Restoration Technicians

First Restoration Services employees four teams of skilled technicians that perform on-site work for each Emergency Services project, including fire damage restoration, water damage restoration, flood damage cleanup, storm damage cleanup, smoke damage cleaning, and mold remediation services. These technicians are skilled in assessing damage and setting up a plan for how to best treat your property. With specialized drying equipment, they will carefully dry out and save areas damaged by flooding or water damage. They will remove any materials deemed unsalvageable. They will also perform sanitization, as necessary. Our restoration technicians take care in dealing with customers, their home, and all of their belongings. We pride ourselves in treating every home and business like our own. Our technicians will come to your property daily while in the mitigation phase to ensure and document that efficient drying is taking place. In addition to extensive training, we vet each technician before employment with a thorough background screening, including a drug test, to be sure we are giving our customers the best possible experience